Summary
Aircall is a cloud-based phone system used by over 5,000 companies around the world.

Metrics: incoming & outgoing call volume, and incoming & outgoing call times
Sync frequency: 5 minutes
Integration launch: June 2020

How to connect Aircall to OneUp

New customers
In order to use this integration, you first need to sign up to use OneUp. Please get in touch with us to book a demo and we'll help you get setup as soon as we can.

Existing customers
You must have permissions to access the Integrations page in order to complete the following steps.

Click the Configure menu in the bottom left corner, then select Integrations
Click Add Integration in the top-right corner of your screen
Select Aircall from the dropdown
Name your integration, and click Create. We recommend putting your company name first, and then the integration name (for example, "Facebook Aircall")
Follow the steps presented (authorise OneUp to connect to OneUp, install all of the default metrics for Aircall, sync up or import all users on Aircall)
Done! Your call data will now sync to OneUp

If you wish to sync historical call data into OneUp, get in touch with the team via the in-app chat and we'll sort this for you.
Be aware that importing users from Aircall will increase the cost of your subscription if the associated users do not already exist on OneUp.
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