Overview

If data is appearing for some members of your team and not others, chances are they aren't connected to your integrations correctly. This could be because:
They were created manually on OneUp and weren't connected at the time
They aren't connected correctly

Checking the connection

Log into your OneUp account and click the 'Configure' button in the bottom-left corner of your screen.
Click the 'Integrations' option in the menu that appears.
Click 'Configure' on the right-hand side for the integration you're expecting to see data for.
Open the Users sub-menu on the left sidebar, then click 'Unlinked'.

Establishing the issue

If you can see the user that isn't receiving data on this page, click 'Link' on the right-hand side. This will connect them to your integration and ensure they're connected for future syncs.
If you don't see the user, this could mean they do not have an account on the connected system. Please ensure they do and repeat the previous steps.

Next steps

If you're confident the user has an account on the integrated system yet isn't appearing in the 'Unlinked' list, click 'Advanced' under the Users sub-menu
Locate your user in the list that appears
Copy the ID from the box on the right and pass it to our support team via the in-app chat complete with the user's name - we'll figure it out for you :)

If you are trying to link a VOIP phone system this ID box will likely be empty. Please read our helpdesk articles on VOIP integrations to walk you through the process!
Troubleshooting
Still having problems with your data? Get in touch via the support chat and we'll do our best to resolve your problem.

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