Overview
Unfortunately, this is a side-effect of an addition Google made to the Chrome web browser in September 2017. You now need to alter a setting on your TVs (or the device powering them).
Amending your auto-play policy
Go to chrome://flags/#autoplay-policy on the device powering your TVs.
Change the setting to "No user gesture is required", then click "Relaunch Now" in the bottom-right corner.
Sounds will now play uninhibited when a trigger goes off.
Why did they make the change?
Google acknowledged that many users around the world felt frustrated when they opened a website only for videos and sounds to begin blaring out at them without their consent. It provided an unpleasant experience and so Google decided to put a stop to it by preventing websites from auto-playing videos and sounds.
Unfortunately, this also includes OneUp - we cannot play your celebration music without your explicit consent. Strange, we know!
Sound still not playing?
Check that your TV isn't muted/turned down
Check that the device powering your TV isn't muted/turned down
Whilst we're generally unable to provide assistance with hardware, if you're still stuck you can get in touch and we'll see if we can help.
Unfortunately, this is a side-effect of an addition Google made to the Chrome web browser in September 2017. You now need to alter a setting on your TVs (or the device powering them).
Amending your auto-play policy
Go to chrome://flags/#autoplay-policy on the device powering your TVs.
Change the setting to "No user gesture is required", then click "Relaunch Now" in the bottom-right corner.
Sounds will now play uninhibited when a trigger goes off.
Why did they make the change?
Google acknowledged that many users around the world felt frustrated when they opened a website only for videos and sounds to begin blaring out at them without their consent. It provided an unpleasant experience and so Google decided to put a stop to it by preventing websites from auto-playing videos and sounds.
Unfortunately, this also includes OneUp - we cannot play your celebration music without your explicit consent. Strange, we know!
Sound still not playing?
Check that your TV isn't muted/turned down
Check that the device powering your TV isn't muted/turned down
Whilst we're generally unable to provide assistance with hardware, if you're still stuck you can get in touch and we'll see if we can help.
Published on: 02 / 08 / 2019