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Frequently asked questions and commonly encountered problems.
Sound isn't playing out on my TV!
Overview Unfortunately, this is a side-effect of an addition Google made to the Chrome web browser in September 2017. You now need to alter a setting on your TVs (or the device powering them). Amending your auto-play policy Go to chrome://flags/#autoplay-policy on the device powering your TVs. Change the setting to "No user gesture is required", then click "Relaunch Now" in the bottom-right corner. Sounds will now play uninhibited when a trigger
Data isn't appearing for someone in my team?
Overview If data is appearing for some members of your team and not others, chances are they aren't connected to your integrations correctly. This could be because: They were created manually on OneUp and weren't connected at the time They aren't connected correctly Checking the connection Log into your OneUp account and click the light blue 'Configure' button in the bottom-left corner. Click the 'Integrations' option in the menu that appears. Click 'Configure' on the righ
How do I add a custom user anthem?
Video Coming Soon! Step-by-step Instructions To set up user anthems, each user needs to upload an mp3 file to their user profile First you need to save an mp3 clip around 30 seconds long Then go back to OneUp and click on your profile picture in the top left hand corner of your dashboard Underneath your name you should see ‘Edit Profile’ - click that In the top left corner under ‘Personal’ select ‘TV Anthem’ Hit ‘Change Anthem’ and upload your mp3 clip! Troublesho
How do I set up a Trigger/TV Celebration?
Video Coming Soon! Step-by-step Instructions You need to be an admin on OneUp in order to set up triggers Go to the blue ‘Configure’ menu in the bottom left corner of your screen From the menu that appears click ‘Triggers’ Hit ‘+ Create Trigger’ in the top right corner of your screen Name your Trigger - This name won't appear on the screens Click on the trigger that is created to open up the trigger settings. Add your condition - this is the metric and quantity that
How do I assign targets on OneUp?
Video Coming Soon! Step-by-step Instructions In order to set targets one OneUp you need to be an Admin user Go to the blue ‘Configure’ menu in the bottom left corner of your screen From the menu that appears click ‘Targets’ Hit the blue ‘+ Assign a Target’ button in the top left of your screen Select the users you’d like to assign the target to and the metric you’d like to target Input the value and time period for that specific target Select your start and end date
How do I show OneUp on a new TV in my office?
Video Tutorial Coming Soon We recommend purchasing a Chromebit and Wireless Keyboard from Amazon to run OneUp on your office TV screens Step-by-step Instructions On your TV, open Google Chrome and go to the URL oneupsales.tv A 6-digit code will then appear on the screen On a laptop/computer log into your OneUp Sales account - this needs to be an account with admin access Click the blue 'Configure' menu in the bottom left of your OneUp screen Fro