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Frequently asked questions and commonly encountered problems.
Data isn't appearing for someone in my team!
Is one of your users missing data? Try working through our steps here first!
My date of birth is being entered in the email field of the login page
Overview When signing onto the OneUp platform for the first time, you're prompted to enter your user information. Unfortunately, sometimes Chrome mistakes the fields you enter (for example, your birthday) for username fields: You will need to change your autofill settings on Chrome to fix this! Changing your browser's autofill settings In Chrome, navigate to the context menu (the three do
How to reset my password/I've forgotten my password?
How to reset your password if you forget it/aren't sure how to sign in to OneUp.
Call stats aren't appearing for someone in my team
Got a user who's calls aren't coming through to OneUp? Look here first!
I can't log in OR I can't reset my password
Overview Two main problems seem to occur when our clients experience trouble logging into their OneUp domain or receive error messages when attempting to reset their password. Expired Tab: When your OneUp browser tab is open for long periods of time, the site needs to re-authenticate your credentials for security purposes occasionally. This is also the case when logging in. If your OneUp tab has been open for a while and you come to re-login, the site can sometimes incorrectly tell y
How to view, amend or delete manually added data
Learn how to view and change data manually added by your team on OneUp.