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Help with creating slideshows and advice on TV issues
Sound isn't playing out on my TV!
Overview There are many reasons why sound may not be playing from your TV or device. It can be a difficult issue to pin down sometimes; the steps below should eliminate common causes. If you're still experiencing sound issues after trying these fixes, a support member will be happy to help you! Amending your site settings Unfortunately, this is a side-effect of an addition Google made to the Chrome web browser permissions. You now need to alter a setting on your TVs (or the device power
How to create/edit slideshows? (VIDEO)
Video Tutorial: Step-by-step Instructions Log into your OneUp Dashboard Go to the Configure menu in the bottom left of your screen Select 'Slideshows' from the menu that appears If you are creating a brand new slideshow hit 'Add Slideshow' in the top right If you are wanting to edit some slides within an existing Slideshow hit 'Edit' on the relevant slideshow Click on the
How do I set up a Trigger/TV Celebration?
Video Coming Soon! Setting up a Trigger Log into your OneUp account Go to the ‘Configure’ menu in the bottom left corner of your screen Click on ‘Triggers’ from the menu that appears Hit ‘+ Create Trigger’ in the top right of your screen Name your Trigger (This name won't appear on the screens) Click on the trigger that is created - This will open up the trigger settings First add your ++Condition++ - th
How do I show OneUp on a new TV in my office?
Video Tutorial Coming Soon We recommend purchasing a Chromebit and Wireless Keyboard from Amazon to run OneUp on your office TV screens Step-by-step Instructions On your TV, open Google Chrome and go to the URL oneupsales.tv A 6-digit code will then appear on the screen On a laptop/computer log into your OneUp Sales account - this needs to be an account with admin access Click the blue 'Configure' menu in the bottom left of your OneUp screen Fro
Setting up your Chromebit
Video Tutorial: Coming Soon! Step-by-step Instructions Plug the Chromebit into a power source and then into the HDMI socket on your chosen TV At the end of the Chromebit, there's a USB socket. Put the little dongle for your wireless keyboard into that to establish a connection. Set the source of your TV to the correct HDMI port and you'll see a setup window appear for the Chromebit (likely in German). In t
How to change which slideshow is displayed on my TV?
Overview In order to display a OneUp Slideshow on your TV you need to associate a specific slideshow with your activated screen on OneUp. For one reason or another you may want to change the content for a particular screen. Simply create a new slideshow and change the slideshow associated with the screen in question. Changing your TV Slideshow Go to the Configure menu in the bottom left of your O
How do I fullscreen the OneUp TV window?
Overview By default, your web browser will not set the OneUp TV window to fullscreen mode. This is easily fixed though! Fullscreening OneUp TV on Windows or Chromebit Open the OneUp TV page from your portal by clicking on the TV icon at the bottom left of your portal. The page opens and you're prompted to select a slideshow. Click on the one you
How do I create a nested slideshow?
Overview If you have a company with many departments or different offices, and want to include similar elements across all of them to keep them on-brand, but are concerned there's a lot of effort or time wasted in trying to add individual slides each time, then a nested slideshow could be your answer! You can add your company slides in its own slideshow, then nest that in to your office-specific shows to keep company announcements and images consistent. Creating a nested slideshow On