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Guides & answers about managing user accounts on OneUp
How do I add new users to OneUp?
Video Tutorial Video coming soon! Step-by-step Instructions There are two ways to add new users to OneUp depending on what systems your company has connected to OneUp. You can automatically import them from one of these systems (recommended) or manually create a user account on OneUp, and then connect them to your systems. Method 1: Creating via an integration Recommended You must be a user with access to the Integrations page in order to complete these steps. Log into your On
How to reset my password/I've forgotten my password?
How to reset your password if you forget it/aren't sure how to sign in to OneUp.
How do I add a custom user anthem?
Video Coming Soon! Step-by-step Instructions To set up user anthems, each user needs to upload an mp3 file to their user profile First you need to save an mp3 clip around 30 seconds long Then go back to OneUp and click on your profile picture in the top left hand corner of your dashboard Underneath your name you should see ‘Edit Profile’ - click that In the top left corner under ‘Personal’ select ‘TV Anthem’ Hit ‘Change Anthem’ and upload your mp3 clip! Troublesho
A member of my team has not received their invite email
Video Tutorial Coming Soon! Step-by-step Instructions Click the blue Configure menu in the bottom left of your OneUp screen Select ‘Users’ from the menu that appears This will bring up a list of all your ‘Full Users’ and ‘Observers’ on the platform Across from their name on the right hand side, if you see a blue arrow icon then this particular user has not yet been invited. Click that blue arrow to send t
How to create Teams/Groups on OneUp?
Overview You have the chance to organise your users on OneUp into Teams! These teams most commonly represent the different teams you have within your office, but we also recommend creating a 'Whole Company' or 'Whole Office' team for an easy way to view the collaborative results of the entire company/office! You compete Team Vs Team in Leagues, you can view your statistics on the Matrix page as Teams rather than Individuals, and you can create slides for your TV to include specific teams onl
How do I change the default company anthem?
Making it your own By default your company anthem is a round of applause but some companies have a song in mind, or would rather a different sound such as a bell or a gong sound. You therefore have the option to change it: Log into your OneUp Account Go to the Configure menu in the bottom left of your screen Select 'Settings' from the menu that appears Your Company Profile will open Underneath the D