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Troubleshooting and answers about configuring user accounts on OneUp.
How do I add new users to OneUp?
Step-by-step Instructions There are two ways to add new users to OneUp depending on what systems your company has connected to OneUp. You can automatically import them from one of these systems (recommended) or manually create a user account on OneUp, and then connect them to your systems. Method 1: Creating via an integration [Recommended] You must be a user with admin access to the Integrations page in order to complete these steps. Log into your OneUp account and click the circul
How do I add a custom user anthem?
Want to add some musicality to your office? We'll show you how here.
My anthem won't upload!
Having trouble uploading your anthem? We explain why here, and ways of getting around it.
A consultant is leaving and I want to keep their data for reporting
Need to keep a leaver's data on OneUp? There are many options.
A member of my team has not received their invite email
Having trouble getting an invite sent to a team member? Try these steps.
How do I grant admin privileges?
Find out how to give a user admin permissions here.
How to create Teams/Groups on OneUp?
Overview You are able to organise your users on OneUp into Teams! These teams are normally used to represent the different teams you have within your office, but we also recommend creating a 'Whole Company' or 'Whole Office' team for an easy way to view the collaborative results of the entire company/office! You compete Team Vs Team in Leagues, you can view your statistics on the Matrix page as Teams rather than Individuals, and you can create slides for your TV to include specific teams onl
How do I change my currency on OneUp?
Want to change the currency your revenue is displayed in? Here's how!
How do I change the default company anthem?
Making it your own By default your company anthem is a round of applause but some companies have a song in mind, or would rather a different sound such as a bell or a gong sound. You therefore have the option to change it: Log into your OneUp Account Go to the Configure menu in the bottom left of your screen Select 'Settings' from the menu that appears Your Company Profile will open Underneath the D