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Guides & answers about managing user accounts on OneUp
How do I add new users to OneUp?
Video Tutorial Video coming soon! Step-by-step Instructions There are two ways to add new users to OneUp depending on what systems your company has connected to OneUp. You can automatically import them from one of these systems (recommended) or manually create a user account on OneUp, and then connect them to your systems. Method 1: Creating via an integration Recommended You must be a user with access to the Integrations page in order to complete these steps. Log into your On
How do I add a custom user anthem?
Video Coming Soon! Step-by-step Instructions First, you need to create an mp3 clip around 30 seconds long. Then, go back to OneUp and click on your profile picture in the top right corner of your dashboard. Underneath your name, click on Edit Profile. In the top left corner under Personal, select TV Anthem. Hit Change Anthem and upload your mp3 clip! Troubleshooting Check your mp3 link isn't too large - it can only be 5MB in size! Try using a
How to reset my password/I've forgotten my password?
How to reset your password if you forget it/aren't sure how to sign in to OneUp.
How to create Teams/Groups on OneUp?
Overview You are able to organise your users on OneUp into Teams! These teams are normally used to represent the different teams you have within your office, but we also recommend creating a 'Whole Company' or 'Whole Office' team for an easy way to view the collaborative results of the entire company/office! You compete Team Vs Team in Leagues, you can view your statistics on the Matrix page as Teams rather than Individuals, and you can create slides for your TV to include specific teams onl
A member of my team has not received their invite email
Video Tutorial Coming Soon! Step-by-step Instructions Click the Configure button in the bottom left of your OneUp screen Select ‘Users’ from the menu that appears This will bring up a list of all your ‘Full Users’ and ‘Observers’ on the platform Across from their name on the right hand side, if you see a blue arrow icon then this particular user has not yet been invited. Click that blue arrow to sen
How do I change the default company anthem?
Making it your own By default your company anthem is a round of applause but some companies have a song in mind, or would rather a different sound such as a bell or a gong sound. You therefore have the option to change it: Log into your OneUp Account Go to the Configure menu in the bottom left of your screen Select 'Settings' from the menu that appears Your Company Profile will open Underneath the D
How do I grant Admin privileges?
Video Coming Soon! Navigate to your OneUp dashboard. Click the Settings button at the bottom left of the page, then in the menu that appears, select Users. The page that loads lists all users on your portal. To the right of their names, each user's current role is shown. Hover over the role for the user you'd like to make an admin. Click the dropdown, and check the Admin tickbox. Th
My anthem won't upload!
Overview It's great that you want to customise your office with custom anthems! However, there are certain criteria that your sound file must meet in order to be uploaded. It: must be no larger than 5MB; must be of mp3 file type. If your sound files don't meet these criteria, don't worry! There are things you can do to fix this. Reduce the duration of the track The longer your track is, the more storage space it takes up! Trimming your track into a smaller segment is the
How do I change my currency on OneUp?
Overview If your company works in a certain currency, we have a setting on the platform that enables you to view your monetary metrics in a range of different ways. We currently support these currencies (the conversion rates are also updated daily!): AED AUD CAD CHF CNY EGP EUR GBP HKD INR JPY NZD SEK SGD USD ZAR Changing the Default Currency On your OneUp dashboard, click the **Se
I can't log in OR I can't reset my password
Overview Two main problems seem to occur when our clients experience trouble logging into their OneUp domain or receive error messages when attempting to reset their password. Expired Tab: When your OneUp browser tab is open for long periods of time, the site needs to re-authenticate your credentials for security purposes occasionally. This is also the case when logging in. If your OneUp tab has been open for a while and you come to re-login the site can sometimes incorrectly tell yo