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Guides & answers about managing user accounts on OneUp
How to reset my password/I've forgotten my password?
How to reset your password if you forget it/aren't sure how to sign in to OneUp.
How do I add new users to OneUp?
Video Tutorial Video coming soon! Step-by-step Instructions There are two ways to add new users to OneUp depending on what systems your company has connected to OneUp. You can automatically import them from one of these systems (recommended) or manually create a user account on OneUp, and then connect them to your systems. Method 1: Creating via an integration Recommended You must be a user with access to the Integrations page in order to complete these steps. Log into your On
How do link a new starter from Cloudcall to OneUp?
Video Tutorial Coming Soon! Step-by-step Instructions Log into your Cloudcall account On the left hand side click Configuration > Service Accounts Copy the number next to the new users’ name Log into your OneUp account on a separate tab Go to Configuration > Integrations > hit ‘Configure’ on the Cloudcall integration On the left hand side click Users > Advanced Next to your new user there will be a blank remote ID box Paste the number from Cloudcall into this box Hit t